Privacy Policy

1. Information We Collect

We collect information you provide during account registration (name, email, institutional affiliation), order placement (shipping address, payment information processed by our payment provider), and when you contact us. We also collect standard web analytics data (page views, browser type, IP address) through our hosting platform.

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Verify your eligibility as a research purchaser
• Communicate order status, shipping updates, and COA availability
• Respond to support inquiries
• Comply with legal obligations and audit requirements

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share information only with: (a) fulfillment and shipping partners to complete your order; (b) payment processors operating under PCI-DSS compliance; (c) legal authorities where required by law or valid legal process.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information. Payment data is processed by PCI-compliant providers and is not stored on our servers. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies

This site uses cookies and similar tracking technologies for session management and basic analytics. You may disable cookies in your browser settings, though some site functionality may be affected.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. To submit a data request, contact info@getapep.com. We will respond within 30 days.

7. Data Retention

We retain order records, account information, and transaction data for a minimum of 7 years to comply with applicable commercial and tax regulations. You may request account deactivation at any time; inactive account data is retained per this schedule.

8. Contact

Privacy inquiries: info@getapep.com